Home > Privacy Policy
Sri Mookambika Business Solutions (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information through srimookambikabusinesssolutions.com, business enquiries and our loan recovery support services.
Depending on your interaction with us, we may collect:
Contact information: Your name, phone number, email address, organisation and address.
Enquiry information: Messages, service requirements and information you voluntarily share.
Account information: Where assigned by a lender, relevant borrower contact details, loan references, outstanding amounts, repayment history and supporting records.
Communication records: Follow-up notes, borrower responses, repayment commitments and correspondence.
Technical information: IP address, browser type, device information, pages visited and website security logs.
Please do not submit passwords, OTPs, card security codes or unnecessary identity and financial documents through our website enquiry forms.
We may receive information when you:
Submit a website enquiry or contact our team.
Communicate with us by phone, email or another agreed channel.
Engage us to provide services.
Respond to an authorised account follow-up.
We may also receive relevant account information from banks, financial institutions and other lenders that assign recovery support work to us.
We use relevant information to:
Respond to enquiries and discuss service requirements.
Coordinate authorised loan recovery assignments.
Communicate about assigned accounts and repayment concerns.
Document follow-up activity and provide updates to lenders.
Address complaints, disputed information and correction requests.
Maintain website functionality and security.
Meet applicable legal, regulatory and contractual obligations.
We limit information use to relevant purposes. Any optional marketing communication will be handled separately from account-related communication, with consent where required.
When handling borrower information for a lender, we act within the agreed assignment and authorised instructions.
The lender remains responsible for decisions about loan terms, outstanding balances, settlement approvals and account status. Requests concerning lender-controlled records may need to be referred to that lender.
This policy supplements the relevant lender’s privacy notice; it does not replace it.
We may share relevant information with:
The lender or institution responsible for an assigned account.
Authorised personnel who need it to perform their duties.
Service providers supporting hosting, communication, IT or secure record management.
Professional advisers, where necessary.
Authorities or other parties where disclosure is legally required or permitted.
Service providers are expected to handle information under appropriate confidentiality and security arrangements. We do not sell personal information.
Our website may use cookies or similar technologies for essential functions, security and, where enabled, usage analysis.
Where required, we request permission before enabling non-essential cookies. You can also manage cookies through your browser settings. Disabling certain cookies may affect website features.
We use reasonable administrative, technical and organisational safeguards appropriate to the information we handle. These may include restricted access, confidentiality obligations and secure storage and communication methods.
No website, storage system or transmission method is completely secure. If a security incident occurs, we will assess it and take appropriate action, including notifications where required.
We retain personal information only for as long as reasonably necessary for its purpose, applicable retention requirements, contractual obligations or the resolution of disputes.
For lender-assigned records, retention, return and deletion are also governed by the relevant agreement and lawful instructions. Information is deleted, returned or anonymised when no longer required, as appropriate.
You may contact us to:
Ask about the personal information we handle.
Request correction of inaccurate information.
Request deletion where applicable.
Withdraw consent for processing that relies on your consent.
Opt out of optional marketing.
Raise a privacy concern or complaint.
We may verify your identity before responding. Requests are subject to applicable law and necessary record-retention obligations. Withdrawing consent does not automatically end processing required on another lawful basis or remove an outstanding loan obligation.
Our website may link to third-party websites or communication platforms. Those services operate under their own privacy policies. Please review their terms before sharing personal information.
Our website and services are intended for adults and organisations. We do not knowingly collect children’s information through website enquiries. Please contact us if you believe such information has been submitted.
We may update this policy to reflect changes in our services, practices or applicable requirements. The revised version will appear on this page with an updated date. Additional notice will be provided where required.
For privacy questions, information requests or complaints, contact:
Sri Mookambika Business Solutions
Email: srimookambikabusinesssolutions@gmail.com, smbs@srimookambikabusinesssolutions.com
Phone: +91 82968 56268
Address: 5/1, 5th Main, Vasanthappa Block Ganganagar, Bangalore – 560032
Please describe your concern and provide sufficient information for us to respond. Avoid including sensitive account documents in your initial message; we can arrange an appropriate channel if needed.
Loan recovery support built around structured follow-ups, responsible communication and clear coordination.
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